I am sorry for this issue you have encountered.
The driver version you mentioned above is the latest for Intel® HD Graphics 4000; however, you can try using the driver linked below if the system includes Intel® HD Graphics 4200 or higher.
- https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24245
- https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24246
Is this application publicly available for download?
Kindly attach the Intel® HD Graphics report and DxDiag report (press Windows* key + R key, type “dxdiag”, press OK and then click “Save All Information”). You may attach the files by using the Advanced Editor option from the upper right corner of the text box when replying.